Feedback and complaints
We welcome your feedback, good or bad. It helps us improve our services.
Give feedback
You can:
- tell a member of our reception team
- send us an admin request using our online request service
- take part in the NHS Friends and Family Test
- leave feedback with Healthwatch Norfolk
Make a complaint
If you are unhappy with our service, please speak to us first. Most problems can be sorted out quickly this way.
You can ask to speak to the Practice Manager, or write to us at Watton Medical Practice, 24 Gregor Shanks Way, Watton, Thetford, IP25 6FA.
We will acknowledge your complaint within 3 working days and aim to resolve it as quickly as we can.
If you do not want to complain to us directly, you can complain to NHS Norfolk and Suffolk Integrated Care Board, which commissions our services. [ADD: ICB complaints contact details]
If you are still unhappy after your complaint has been handled, you can contact the Parliamentary and Health Service Ombudsman.